Return Policy

Shop With Confidence

We want you to be happy with your giant flowers and have a smooth shopping experience. If you need to return an eligible product, please review the information below before starting your return.

Return Eligibility

Products may be eligible for return if they meet the conditions outlined in our return policy. Items should generally be unused, undamaged, and returned in their original condition and packaging where applicable.

Return Timeframe

Return requests must be submitted within the applicable return period stated at the time of purchase. We recommend contacting our customer support team as soon as possible if you decide that you need to return an item.

Items That May Not Be Eligible

Certain products may not be eligible for return because of their condition, customization, special-order status, or other applicable restrictions. Please review the product information and return terms before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly. Provide your order information and details about the issue so our team can review the situation and determine the appropriate solution.

How to Request a Return

To request a return, contact our customer support team with your order information and the reason for your request. We may ask for photographs or additional information to help us assess the product and return eligibility.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the applicable return terms. Our support team will provide instructions once your return request has been reviewed.

Refunds

Once an approved return is received and inspected, we will process the applicable refund according to our return terms. The time required for the refund to appear in your account may vary depending on your payment provider.

Exchanges

If an exchange is available for your product, our customer support team can provide information about the applicable process, product availability, and any relevant conditions.

Before Sending Your Return

Please wait for return instructions from our support team before sending an item back. This helps ensure that your return can be properly identified and processed.

Need Help With a Return?

If you have questions about eligibility, returns, refunds, or exchanges, please contact our customer support team. We are here to help make the process as clear and convenient as possible.