Customer Assistance
We’re Here to Help
At Giant Flowers, we want every part of your shopping experience to feel simple, clear, and reliable. Whether you need help choosing the right flowers, placing an order, tracking a delivery, or understanding our policies, our customer assistance team is here to support you.
Help Before You Order
Not sure which flower size, style, or arrangement is right for your space? We can help you understand product details and choose an option that fits your decorating needs, event, or special occasion.
Help With Your Order
If you have questions about an existing order, please have your order information available when contacting us. This helps us quickly understand your request and provide the most helpful response.
Order Changes
If you need to make a change to your order, contact us as soon as possible. We will do our best to assist before your order enters processing or shipping.
Tracking Your Order
Once your order has been shipped, tracking information may be provided so you can follow its delivery progress. If your tracking information has not updated or you have concerns about a delivery, our team can help you understand the next steps.
Damaged or Incorrect Items
We want your giant flowers to arrive safely and as expected. If your order arrives damaged, incomplete, or different from what you ordered, please contact us promptly with your order details and relevant information so we can review the issue.
Product Questions
Our team can assist with general questions about product sizes, materials, care instructions, display ideas, and available collections. For the best experience, we recommend reviewing the product page and our Size & Care Guide before placing your order.
Large and Bulk Orders
Planning a wedding, event, business display, floral backdrop, or large decorating project? Contact us with your requirements and we can help you understand your options for larger quantities and special projects.
Returns and Exchanges
If you need to return or exchange a product, please review our Return Policy and Exchange Center for information about eligibility, timeframes, and the process for requesting assistance.
Contact Our Team
For any questions or concerns, please reach out through our Contact Us page. Include as much relevant information as possible so our team can respond efficiently and help resolve your request.
Your Satisfaction Matters
We believe great customer service is an important part of a great shopping experience. From your first visit to the arrival of your flowers, we are committed to providing helpful information and dependable assistance whenever you need it.
We’re Happy to Help
Whether you are shopping for one statement flower or planning a complete floral display, you can contact us whenever you need assistance. We are here to make your Giant Flowers experience easier from start to finish.